This outdoor heater is extremely well constructed. The fit and finish is excellent. No sheet metal screws or plastic parts (except the sand/water reservoir which is intended to flex). I am very happy with this purchase, and would buy it again.I needed a few extra tools to assemble the heater. There is a "wrench" supplied, but you will need two wrenches, or a socket set and a wrench, to securely tighten the bolts. I also used pliers and a phillips head screwdriver. So gather some tools...Also, be sure to purge the air from the unit per the instructions. A full 2 minutes. I know, it seems wasteful. But I tried stopping as soon as I smelt gas, and had problems lighting the unit. Once I followed the instructions, the heater lit without a problem.I wonder why I had to pay more for natural gas than for a propane unit. NG does not require a regulator, just a larger hole in the orifice. So why did I pay more for less? (BTW - I am storing an extra propane bottle in the base of the heater, which adds balast and is very handy...)The heat reflector gets very hot. I was checking to see how much heat my awning was going to have to withstand. (Not much...) I accidentally touched the reflector and suffered a second degree burn. Be careful! I tried moving the unit while on. The tilt detection works! :-)I connected a 3/8" female to quick connect (male) hose to the provided 3' hose to allow increased mobility. The base can be used to store the coiled hose...I'm a happy camper! Cheers...I ordered a heater and installed it. Worked great. Ordered a second one and it had a problem. Golden Flame was outstanding in fixing the issue. They Federal Expressed a replacement part quickly and efficiently. Now that was good customer service. Rare these daysMake sure you utilize the weighted base function and by the heat shield for directional heat. Overall real nice unit.We bought 2 of these at same time, about a year ago. One of them with a brand tag on it the other one did not, but they both look the same. The one without the brand tag is starting to peel the surface coating and rust. It will probably not make it till winter. Very disappointed in that. They work fine otherwise.Instructions not the clearest and burrs on metal -had to file a lot. Attractive and heat output excellent.The heater arrived promptly and was well-packaged. It was easy to put together. It works great, at least for the few weeks i've had it. It puts out a lot of heat, even on a low setting.Perfect, as described..Quality item. Use stainless screws or your patio will have rust bleeding from anything else.